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Terms & Conditions for Delivery, Postage & Packing

We accept orders from and dispatch goods throughout the UK and to international addresses (outside the UK), except where we have appointed a representative in that country.  For a list of our representatives in other countries, please see Export Distributors.

For shipments to international addresses (outside the UK), you are responsible for compliance with import regulations and payment of any import duty in your country.

We offer free delivery on all UK orders over £20.

All UK orders below £20 will be charged at £6.80 inclusive of VAT, for delivery

Packaging and Delivery charges are determined by the weight of your order.  Our postal charges will be shown at checkout.

We aim to dispatch your order within two working days (subject to availability).  Within the UK, goods are sent via Royal Mail Recorded Delivery or courier depending on the value and weight of your order.  International shipments are either sent via Royal Mail International Signed For service or courier depending on the value and weight of your order.

The goods will be at your risk from the time of delivery. Ownership of the goods will only pass to you on delivery, provided we have received full payment.

Terms & Conditions for Returns

You may return your order at any time up to 14 days after receiving the goods by notifying us in writing either by post to: Aqua Oleum, Unit 9, Griffin Mill, London Road, Thrupp, Stroud, GL5 2AZ, or by email to: info@aqua-oleum.co.uk

All goods must be returned, unopened, unused and in their original packaging and in saleable condition, at your expense. Please note that if you fail to take reasonable care of the goods we may not be able to accept their return or issue a refund. Otherwise, we will refund the full purchase price including the delivery charges for sending the goods to you to the card you originally used for the purchase.

We will refund the full purchase price to the card you originally used for the purchase, including the delivery charges for sending the goods to you. We recommend using recorded delivery as we cannot be responsible for returns that fail to reach us.

Goods returned by you because of a genuine defect will be refunded in full, including a refund of the delivery charges for sending the goods to you and the cost incurred by you in returning the goods to us.

Goods returned that are not the result of an error on our part or not deemed to have a genuine defect, will be refunded, excluding the cost incurred by you, in returning the goods to us.

Terms & Conditions for Cancellation

If you wish to cancel your order please email info@aqua-oleum.co.uk or telephone 01453 885908.  This must be done before the order is packed or dispatched to you, however if your order has already been dispatched, please return the goods for refund, you will be responsible for any postage costs incurred.

By exercising your right to cancel you are required to return the goods to Aqua Oleum Limited, if you fail to return the goods, Aqua Oleum Limited reserve the right to retrieve the goods from you and deduct any costs incurred by us.

These Terms & Conditions do not affect your statutory rights as a customer.

Delivery

Aqua Oleum Limited will not be held liable for any loss caused by you incorrectly entering your address into the website or, if following notification by a courier, you fail to collect a parcel within the courier’s time frame.  We will not be liable for goods that are left in a safe place or with a neighbour.

Aqua Oleum Limited will be not be liable for any loss or damage suffered by you, through reasonable or unavoidable delay in delivery.

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