Aqua Oleum will close on 21st of December for Christmas and reopen on the 3rd of January. All orders placed during this time will be dispatched the week commencing 3rd of January. Thank you for your custom this year and we look forward to working with you in 2017.

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Delivery, Postage & Packing

We accept orders from and dispatch goods throughout the UK and to international addresses (outside the UK), except where we have appointed a representative in that country.  For a list of our representatives in other countries, please see Export Distributors.

For shipments to international addresses (outside the UK), you are responsible for compliance with import regulations and payment of any import duty in your country.

We offer free delivery on all UK orders over £15.

Packaging and Delivery charges are determined by the weight of your order.  Our postal charges will be shown at checkout.

Orders are normally processed and dispatched within 1 working day.  Within the UK, goods are sent via Royal Mail Recorded Delivery or courier depending on the value and weight of your order.  International shipments are either sent via Royal Mail International Signed For service or courier depending on the value and weight of your order.

The goods will be at your risk from the time of delivery. Ownership of the goods will only pass to you on delivery, provided we have received full payment.

Returns

You may return your order at any time up to 14 days after receiving the goods by notifying us in writing either by post to: Aqua Oleum, Unit 9, Griffin Mill, London Road, Thrupp, Stroud, GL5 2AZ, or by email to: info@aqua-oleum.co.uk

You must return the goods in their original packaging to us at your expense. Please note that if you fail to take reasonable care of the goods we may not be able to accept their return or issue a refund. Otherwise, we will refund the full purchase price including the delivery charges for sending the goods to you to the card you originally used for the purchase.

Goods returned by you because of a genuine defect will be refunded in full, including a refund of the delivery charges for sending the goods to you and the cost incurred by you in returning the goods to us.

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